1. Introduction
Welcome to Realest. This privacy policy covers our browser extension, website, and internal API (collectively referred to as "Realest" or "our Services"). We are committed to protecting your privacy while providing valuable insights into housing complaints. This Privacy Policy explains our practices regarding data handling and use.
2. Data Collection and Usage
Realest collects minimal data to ensure the functionality and improvement of our Services. Here's how our Services work:
- When you use Realest to view information about a property, either through our browser extension or website, a request is sent to our API with the property's address.
- Our API processes this request and returns relevant public data about housing complaints for that address.
- This data is then displayed to you within the browser extension or on our website.
We do not track or store your individual searches or viewing history. Each request is processed independently without being linked to a user profile.
3. Internal API Tracking
To maintain and improve our Services, we use internal API tracking. This tracking is designed with privacy in mind and includes:
- Anonymized API usage statistics
- Error logging for service improvement
- Temporary storage of IP addresses for security and debugging purposes
This data is used solely for internal purposes to enhance user experience and maintain service quality. We do not use this data for user profiling or share it with third parties.
4. Server Logs
Our servers automatically collect and store certain information in server logs. This includes:
- IP addresses
- Date and time of the request
- The requested URL
These logs are kept for operational purposes only:
- Logs are searchable for 48 hours to assist with debugging and maintaining the security and stability of our service.
- After 48 hours, logs are archived for an additional 7 days.
- All logs are permanently deleted after this 7-day archive period.
We do not use these logs for user tracking or profiling.
5. Information We Do Not Collect
Beyond the minimal data necessary for our Services to function, we do not collect or store:
- Personal information such as names, email addresses, or contact details
- Detailed browsing history or search patterns
- Any other personally identifiable information
6. Cookies and Tracking
Realest uses Google Analytics on our website. This technology uses cookies and similar tracking mechanisms to collect data for analytics purposes. For more information, please see the "Google Analytics" section below.
7. Google Analytics
We use Google Analytics on our website to help us understand how visitors interact with our site. Here's what you need to know:
- Google Analytics uses cookies to collect information and report website usage statistics without personally identifying individual visitors to Google or Realest.
- The information collected includes data such as your IP address, time of visit, device used, and browser information.
- This data helps us track site performance, analyze user behavior, and improve our services.
- You can opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
- For more information on how Google Analytics collects and processes data, visit https://policies.google.com/technologies/partner-sites.
8. Data Sharing
We do not share any user data with third parties, except as described in the Google Analytics section above. The information displayed about properties is based on public records.
9. User Rights and Choices
While we collect minimal data, we respect your privacy rights. You can:
- Contact us to request information about any data we may have associated with your IP address
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
12. Compliance with Privacy Laws
Realest is committed to complying with applicable privacy laws. This includes, but is not limited to, the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.
13. Your Consent
By using Realest, you consent to this Privacy Policy and our use of Google Analytics as described above.