628 East 11 Street, Manhattan, NY 10009

Building Report

Score

A (95.58%)

This building has an excellent score, indicating very few or no recent complaints, or that any complaints were minor and quickly resolved.

Most Frequent Complaints

  1. No Heat (17) Latest: 2014-04-17
  2. No Water (9) Latest: N/A
  3. No Hot Water (4) Latest: 2019-07-18
  4. Window Stuck Closed Or Open (3) Latest: 2014-09-05
  5. Accumulation (2) Latest: 2025-05-05
  6. Lock Broken Or Missing (2) Latest: 2023-04-10
  7. Broken Or Missing (2) Latest: 2021-12-08
  8. Hole Or Cracked (1) Latest: 2014-09-05
  9. Faucet Broken/Missing/Leaking (1) Latest: 2014-09-05
  10. Bulging/Hole/Cracked (1) Latest: 2014-09-05

Complaint History

Date Category Minor Category Problem Unit Details
2025-05-16 Unsanitary Condition Pests Flies #3C
Show
Status Open
Urgency Non Emergency
Space Type Entire Apartment
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-16 Problem Status Open
Complaint Status Date 2025-05-16 Complaint Status Open
Anonymous No Duplicate No
2025-05-16 Unsanitary Condition Mold N/A #3C
Show
Status Open
Urgency Emergency
Space Type Entrance/Foyer
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-16 Problem Status Open
Complaint Status Date 2025-05-16 Complaint Status Open
Anonymous No Duplicate No
2025-05-16 Unsanitary Condition Sewage Raw Sewage Accumulation #3C
Show
Status Open
Urgency Emergency
Space Type Other Room/Area
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-16 Problem Status Open
Complaint Status Date 2025-05-16 Complaint Status Open
Anonymous No Duplicate No
2025-05-16 Flooring/Stairs Floor Tile Broken Or Missing #3C
Show
Status Open
Urgency Non Emergency
Space Type Entrance/Foyer
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-16 Problem Status Open
Complaint Status Date 2025-05-16 Complaint Status Open
Anonymous No Duplicate No
2025-05-05 Unsanitary Condition Garbage/Recycling Storage Accumulation BLDG
Show
Status Open
Urgency Non Emergency
Space Type Hallway
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-05 Problem Status Open
Complaint Status Date 2025-05-05 Complaint Status Open
Anonymous Yes Duplicate No
2025-05-05 Unsanitary Condition Garbage/Recycling Storage Accumulation BLDG
Show
Status Open
Urgency Non Emergency
Space Type Basement
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2025-05-05 Problem Status Open
Complaint Status Date 2025-05-05 Complaint Status Open
Anonymous Yes Duplicate No
2023-04-10 Door/Window Door Lock Broken Or Missing 4D
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Hallway
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2023-06-15 Problem Status Close
Complaint Status Date 2023-06-16 Complaint Status Close
Anonymous No Duplicate No
2021-12-08 Door/Window Door Not Self Closing 4D
Show
Status Inspected - No Violation
Urgency Non Emergency
Space Type Hallway
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2022-04-10 Problem Status Close
Complaint Status Date 2022-04-11 Complaint Status Close
Anonymous No Duplicate No
2021-12-08 Door/Window Door Broken Or Missing 4D
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Building Entrance
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2022-04-10 Problem Status Close
Complaint Status Date 2022-04-11 Complaint Status Close
Anonymous No Duplicate No
2021-11-16 Door/Window Door Lock Broken Or Missing 4D
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Lobby
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2022-04-10 Problem Status Close
Complaint Status Date 2022-04-11 Complaint Status Close
Anonymous No Duplicate No
2021-11-16 Door/Window Door Frame Frame Broken 4D
Show
Status Violation Issued
Urgency Non Emergency
Space Type Lobby
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2022-04-10 Problem Status Close
Complaint Status Date 2022-04-11 Complaint Status Close
Anonymous No Duplicate No
2019-07-18 Heat/Hot Water Apartment Only No Hot Water #3A
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2019-07-22 Problem Status Close
Complaint Status Date 2019-07-22 Complaint Status Close
Anonymous No Duplicate No
2017-04-13 General Ventilation System Broken Or Missing #2A
Show
Status Inspected - No Violation
Urgency Non Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2017-05-17 Problem Status Close
Complaint Status Date 2017-05-18 Complaint Status Close
Anonymous No Duplicate No
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate Yes
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate Yes
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate Yes
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water #1D
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate No
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate Yes
2016-11-08 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2016-11-10 Problem Status Close
Complaint Status Date 2016-11-10 Complaint Status Close
Anonymous Yes Duplicate Yes
2014-09-05 Door/Window Window Frame Window Stuck Closed Or Open #5C
Show
Status Violation Issued
Urgency Non Emergency
Space Type Bedroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Safety Window Guard Broken/Missing Child Under 11 #5C
Show
Status Violation Issued
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Unsanitary Condition Pests Mice #5C
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Paint/Plaster Wall Bulging/Hole/Cracked #5C
Show
Status Inspected - No Violation
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Plumbing Bathtub/Shower Faucet Broken/Missing/Leaking #5C
Show
Status Violation Issued
Urgency Non Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Door/Window Window Frame Window Stuck Closed Or Open #5C
Show
Status Inspected - No Violation
Urgency Non Emergency
Space Type Kitchen
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Door/Window Window Frame Window Stuck Closed Or Open #5C
Show
Status Violation Issued
Urgency Non Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-09-05 Paint/Plaster Ceiling Hole Or Cracked #5C
Show
Status Violation Issued
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2014-09-18 Problem Status Close
Complaint Status Date 2014-09-19 Complaint Status Close
Anonymous No Duplicate No
2014-04-24 Heat/Hot Water Entire Building No Hot Water 3B
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2014-04-25 Problem Status Close
Complaint Status Date 2014-04-26 Complaint Status Close
Anonymous No Duplicate Yes
2014-04-24 Heat/Hot Water Entire Building No Hot Water #3B
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2014-04-25 Problem Status Close
Complaint Status Date 2014-04-29 Complaint Status Close
Anonymous Yes Duplicate No
2014-04-17 Heat/Hot Water Apartment Only No Heat #4B
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2014-04-20 Problem Status Close
Complaint Status Date 2014-04-21 Complaint Status Close
Anonymous No Duplicate No
2013-01-27 Heating Heat Related No Heat #4D
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
Problem Status Date 2013-02-04 Problem Status Close
Complaint Status Date 2013-02-05 Complaint Status Close
Anonymous Yes Duplicate No
2013-01-03 Heating Heat Related No Heat& Hot Water #1D
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2013-01-03 Problem Status Close
Complaint Status Date 2013-01-04 Complaint Status Close
Anonymous No Duplicate Yes
2013-01-03 Heating Heat Related No Heat NA
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2013-01-07 Problem Status Close
Complaint Status Date 2013-01-08 Complaint Status Close
Anonymous Yes Duplicate Yes
2013-01-03 Heating Heat Related No Heat NA
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Building
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2013-01-07 Problem Status Close
Complaint Status Date 2013-01-08 Complaint Status Close
Anonymous Yes Duplicate No
2013-01-02 Heating Heat Related No Heat NA
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2013-01-03 Problem Status Close
Complaint Status Date 2013-01-03 Complaint Status Close
Anonymous Yes Duplicate No
2011-12-30 Heating Heat Related No Heat& Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
Problem Status Date 2011-01-06 Problem Status Close
Complaint Status Date 2011-01-07 Complaint Status Close
Anonymous Yes Duplicate No
2011-12-30 Heating Heat Related No Heat& Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2011-01-06 Problem Status Close
Complaint Status Date 2011-01-07 Complaint Status Close
Anonymous Yes Duplicate Yes
2011-01-05 Heating Heat Related No Heat BLDG
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2011-01-06 Problem Status Close
Complaint Status Date 2011-01-07 Complaint Status Close
Anonymous Yes Duplicate Yes
2010-05-08 Heating Heat Related No Hot Water BLDG
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Building
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2010-05-15 Problem Status Close
Complaint Status Date 2010-05-13 Complaint Status Close
Anonymous Yes Duplicate No
2008-03-28 Heating Heat Related No Heat BLDG
Show
Status Corrected
Urgency Emergency
Space Type Entire Building
Full Description The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
Problem Status Date 2008-04-07 Problem Status Close
Complaint Status Date 2008-04-08 Complaint Status Close
Anonymous Yes Duplicate No
2005-01-22 Heating Heat Related No Heat #1C
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
Problem Status Date 2005-02-01 Problem Status Close
Complaint Status Date 2005-02-02 Complaint Status Close
Anonymous No Duplicate No