502 West 177 Street, Manhattan, NY 10033

Building Report

Score

B (87.75%)

This building has a good score, suggesting a low number of complaints or that most issues were addressed promptly.

Most Frequent Complaints

  1. No Heat (12) Latest: 2025-01-05
  2. Mice (7) Latest: 2022-04-19
  3. N/A (4) Latest: 2024-09-12
  4. Other (4) Latest: 2021-11-14
  5. No Water (3) Latest: N/A
  6. Bulging/Hole/Cracked (3) Latest: 2024-10-10
  7. Loose Or Defective (2) Latest: 2024-05-14
  8. Roaches (2) Latest: 2023-02-24
  9. Broken Or Missing (2) Latest: 2021-11-14
  10. No Hot Water (1) Latest: 2025-02-25

Complaint History

Date Category Minor Category Problem Unit Details
2025-02-25 Heat/Hot Water Entire Building No Hot Water BLDG
Show
Status Unable to Inspect
Urgency Emergency
Space Type Building Wide
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2025-02-27 Problem Status Close
Complaint Status Date 2025-02-28 Complaint Status Close
Anonymous Yes Duplicate No
2025-01-05 Heat/Hot Water Entire Building No Heat BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2025-01-06 Problem Status Close
Complaint Status Date 2025-01-07 Complaint Status Close
Anonymous Yes Duplicate Yes
2025-01-04 Heat/Hot Water Entire Building No Heat And No Hot Water BLDG
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description HPD responded to a complaint of no heat or hot water in the building. An occupant of the building confirmed heat and hot water had been restored when the Inspector attempted to conduct the inspection or contacted you at the phone number associated with the complaint. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Problem Status Date 2025-01-06 Problem Status Close
Complaint Status Date 2025-01-07 Complaint Status Close
Anonymous Yes Duplicate No
2024-12-06 Heat/Hot Water Entire Building No Heat BLDG
Show
Status Open
Urgency Emergency
Space Type Building Wide
Full Description The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
Problem Status Date 2024-12-06 Problem Status Open
Complaint Status Date 2024-12-06 Complaint Status Open
Anonymous Yes Duplicate No
2024-10-10 Paint/Plaster Wall Bulging/Hole/Cracked #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Bathroom
Full Description An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Problem Status Date 2024-10-31 Problem Status Close
Complaint Status Date 2024-11-01 Complaint Status Close
Anonymous No Duplicate No
2024-10-10 Unsanitary Condition Pests Flies #3B
Show
Status Unknown
Urgency Non Emergency
Space Type Entire Apartment
Full Description HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
Problem Status Date 2024-10-15 Problem Status Close
Complaint Status Date 2024-11-01 Complaint Status Close
Anonymous No Duplicate No
2024-09-12 Unsanitary Condition Mold N/A #4D
Show
Status Unknown
Urgency Emergency
Space Type Bedroom
Full Description HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
Problem Status Date 2024-10-28 Problem Status Close
Complaint Status Date 2024-10-26 Complaint Status Close
Anonymous No Duplicate No
2024-08-08 Unsanitary Condition Mold N/A #4D
Show
Status Open
Urgency Emergency
Space Type Bedroom
Full Description The following complaint conditions are still open. HPD may attempt to contact you to verify the correction of the condition or may conduct an inspection.
Problem Status Date 2024-08-08 Problem Status Open
Complaint Status Date 2024-08-08 Complaint Status Open
Anonymous No Duplicate No
2024-05-14 Door/Window Window Frame Loose Or Defective #3B
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Living Room
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2024-07-01 Problem Status Close
Complaint Status Date 2024-07-02 Complaint Status Close
Anonymous No Duplicate No
2023-03-14 Heat/Hot Water Apartment Only No Heat #3B
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2023-03-15 Problem Status Close
Complaint Status Date 2023-03-16 Complaint Status Close
Anonymous No Duplicate No
2023-02-24 Door/Window Window Frame Loose Or Defective #3C
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Living Room
Full Description The Department of Housing Preservation and Development was unable to access the rooms where the following conditions were reported. No violations were issued. The complaint has been closed.
Problem Status Date 2023-02-28 Problem Status Close
Complaint Status Date 2023-03-01 Complaint Status Close
Anonymous No Duplicate No
2023-02-24 Unsanitary Condition Pests Roaches #3C
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2023-02-28 Problem Status Close
Complaint Status Date 2023-03-01 Complaint Status Close
Anonymous No Duplicate No
2023-02-24 Unsanitary Condition Mold N/A #3C
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development was unable to access the rooms where the following conditions were reported. No violations were issued. The complaint has been closed.
Problem Status Date 2023-02-28 Problem Status Close
Complaint Status Date 2023-03-01 Complaint Status Close
Anonymous No Duplicate No
2022-12-11 Heat/Hot Water Apartment Only No Heat #1B
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-12-15 Problem Status Close
Complaint Status Date 2022-12-16 Complaint Status Close
Anonymous No Duplicate No
2022-04-19 Unsanitary Condition Pests Mice #4D
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-05-01 Problem Status Close
Complaint Status Date 2022-05-01 Complaint Status Close
Anonymous No Duplicate No
2022-04-19 Heat/Hot Water Apartment Only No Heat And No Hot Water #4D
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-04-20 Problem Status Close
Complaint Status Date 2022-05-01 Complaint Status Close
Anonymous No Duplicate No
2022-03-01 Heat/Hot Water Entire Building No Heat 3B
Show
Status Corrected
Urgency Emergency
Space Type Building Wide
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-03-02 Problem Status Close
Complaint Status Date 2022-03-03 Complaint Status Close
Anonymous No Duplicate No
2021-12-16 Heat/Hot Water Apartment Only No Heat #3B
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-12-17 Problem Status Close
Complaint Status Date 2021-12-17 Complaint Status Close
Anonymous No Duplicate No
2021-12-08 Heat/Hot Water Apartment Only No Heat And No Hot Water #2D
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-12-10 Problem Status Close
Complaint Status Date 2021-12-11 Complaint Status Close
Anonymous No Duplicate No
2021-12-01 Unsanitary Condition Pests Mice #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-06-06 Problem Status Close
Complaint Status Date 2022-06-07 Complaint Status Close
Anonymous No Duplicate No
2021-11-26 Paint/Plaster Wall Bulging/Hole/Cracked #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Bedroom
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-06-06 Problem Status Close
Complaint Status Date 2022-06-07 Complaint Status Close
Anonymous No Duplicate No
2021-11-26 Unsanitary Condition Pests Mice #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2022-06-06 Problem Status Close
Complaint Status Date 2022-06-07 Complaint Status Close
Anonymous No Duplicate No
2021-11-16 Heat/Hot Water Apartment Only No Heat #3B
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-17 Problem Status Close
Complaint Status Date 2021-11-18 Complaint Status Close
Anonymous No Duplicate Yes
2021-11-14 Unsanitary Condition Pests Other #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-29 Problem Status Close
Complaint Status Date 2021-11-30 Complaint Status Close
Anonymous No Duplicate No
2021-11-14 Heat/Hot Water Apartment Only No Heat #3B
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to your apartment or others in the building to inspect for a lack of heat or hot water. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-17 Problem Status Close
Complaint Status Date 2021-11-30 Complaint Status Close
Anonymous No Duplicate No
2021-11-14 Plumbing Radiator Broken Or Missing #3B
Show
Status Unable to Inspect
Urgency Emergency
Space Type Other Room/Area
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-29 Problem Status Close
Complaint Status Date 2021-11-30 Complaint Status Close
Anonymous No Duplicate No
2021-11-14 Safety Smoke Detector Broken Or Missing #3B
Show
Status Unable to Inspect
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-29 Problem Status Close
Complaint Status Date 2021-11-30 Complaint Status Close
Anonymous No Duplicate No
2021-11-07 Unsanitary Condition Pests Other #3B
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-29 Problem Status Close
Complaint Status Date 2021-11-30 Complaint Status Close
Anonymous No Duplicate No
2021-11-04 Unsanitary Condition Pests Other #4D
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-12-17 Problem Status Close
Complaint Status Date 2021-12-17 Complaint Status Close
Anonymous No Duplicate No
2021-11-04 Unsanitary Condition Pests Roaches #4D
Show
Status Unable to Inspect
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-12-17 Problem Status Close
Complaint Status Date 2021-12-17 Complaint Status Close
Anonymous No Duplicate No
2021-11-04 Unsanitary Condition Pests Mice #3B
Show
Status Corrected
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-04 Problem Status Close
Complaint Status Date 2021-11-06 Complaint Status Close
Anonymous No Duplicate No
2021-11-04 Heat/Hot Water Apartment Only No Heat #3B
Show
Status Corrected
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2021-11-04 Problem Status Close
Complaint Status Date 2021-11-06 Complaint Status Close
Anonymous No Duplicate No
2021-09-07 Door/Window Door Lock Broken Or Missing #2D
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Entrance/Foyer
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2021-10-05 Problem Status Close
Complaint Status Date 2021-10-06 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Unsanitary Condition Mold N/A #3B
Show
Status Inspected - No Violation
Urgency Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Paint/Plaster Wall Bulging/Hole/Cracked #3B
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Plumbing Steam Pipe/Riser Cracked Or Broken #3B
Show
Status Inspected - No Violation
Urgency Immediate Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Flooring/Stairs Floor Tile Broken Or Missing #3B
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Plumbing Bathtub/Shower Faucet Broken/Missing/Leaking #3B
Show
Status Violation Issued
Urgency Non Emergency
Space Type Bathroom
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Unsanitary Condition Pests Mice #3B
Show
Status Inspected - No Violation
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-08-25 Unsanitary Condition Pests Other #3B
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2021-08-28 Problem Status Close
Complaint Status Date 2021-08-29 Complaint Status Close
Anonymous No Duplicate No
2021-07-13 Unsanitary Condition Pests Mice #4D
Show
Status Violation Previously Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
Problem Status Date 2021-08-16 Problem Status Close
Complaint Status Date 2021-08-17 Complaint Status Close
Anonymous No Duplicate No
2021-06-21 Unsanitary Condition Pests Mice #4D
Show
Status Violation Issued
Urgency Non Emergency
Space Type Entire Apartment
Full Description The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
Problem Status Date 2021-08-17 Problem Status Close
Complaint Status Date 2021-08-18 Complaint Status Close
Anonymous No Duplicate No
2013-02-01 Plumbing Water Leaks Water Supply Line Is Leaking/ Shut Off Valve #4C
Show
Status Corrected
Urgency Emergency
Space Type Kitchen
Full Description The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
Problem Status Date 2013-02-01 Problem Status Close
Complaint Status Date 2015-02-20 Complaint Status Close
Anonymous No Duplicate No